Did you know that 73% of customers find live chat to be the most satisfying way of communicating with a business whereas 63% of consumers are more likely to return to a website that offers live chat. Check out our infographic on “Live Chat Customer Support” for latest statistics and trends.
Infographic by- Invespcro.com
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73% of customers find live chat to be the most satisfying way of communicating with a business
42% of customers selected live chat as their preferred method of giving contact information, higher than any other lead generating method
With customer satisfaction rate of 92%, live chat generates more leads than phone, email or social media support
44% of online consumers say that having questions answered by a live person while in the middle of an online purchase is one of the most important features a Web site can offer.
63% of consumers are more likely to return to a website that offers live chat
73% of customers were satisfied with their live chat experience compared to email (51%) and phone (44%)
77% of customers won’t make a purchase if there’s no live chat support
Chatters spend 60% more per purchase than non-chatters.
38% of customers have said that they have made a purchase due to a good live chat session itself
Addition of live chat software to a website typically causes a 20% increase in conversion. Chatters are 2.8x more likely to convert than visitors who don’t chat
Top Reasons why Live Chat is Preferred
| Reasons | %age |
| Get my questions answered immediately | 79% |
| Because I can multi-task | 51% |
| Most efficient communication method | 46% |
| Better information than if I emailed | 29% |
| Don’t like talking on phone | 22% |
| Can chat while I’m at work | 21% |
| Better information than if I called | 15% |
