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MIT Technology Review
I wish all agencies were like Invesp!
BACKGROUND
BACKGROUND
MIT Technology Review is a world-renowned independent media company founded at the Massachusetts Institute of Technology in 1899.
This journalism institute focuses on explaining the newest technologies and their commercial, social, and political impacts. Our CRO team worked closely with the MIT Director of Audience Development.
THE CHALLENGE
After interviewing eight different Conversion Optimization Agencies, MIT decided to hire Invesp in September 2020 to optimize their conversion rate.
“We did a lot of research. We interviewed about eight different agencies before selecting Invesp, and in the end, we had no qualms or problems with what they were offering us.”
Rosemary Kelly,
Director of Audience Development
Since this was MIT’s first-ever experimentation project, our CRO team was not only going to help increase their conversions. However, it was also responsible for training them on how to run conversion projects.
Having not done user research before, the MIT team did not know what people liked or disliked about their brand.
Although they had many subscribers on their newsletter, they wanted Invesp to help them increase their email conversion rate, which was low. There was a disconnect between their newsletter and website copy.
“Invesp was helping us towards the middle and bottom of the pipeline with newsletter conversion.”
Rosemary Kelly,
Director of Audience DevelopmentTHE SOLUTION
We deployed a team consisting of a strategist lead, Senior CRO Specialist, senior front-end and back-end developer, and an analytics Specialist.
Using our SHIP optimization process, our team started by running a combination of user research and data analysis. Within the first two weeks, our CRO team conducted JTBD interviews with subscribers of the MIT newsletter.
Our CRO team had managed to identify close to 90 conversion bottlenecks both on the MIT newsletter and website in our first month.
The team ranked the issues using our prioritization framework to determine which issues will most impact the bottom line while requiring the least amount of effort.
Having mapped out the exact testing landscape, we launched our first experiment within the first three weeks to figure out if our optimization treatment was moving the needle.
Our team conducted weekly status meetings to keep the MIT team updated about the different experiments’ status, discuss new testing plans, and receive feedback on the current work.
“Of all the agencies I’ve worked with, Invesp was by far the most organized and communicative. The team did a great job of delineating the information and the time they needed to make sure they weren’t burdening us with overwhelming information. Their process is remarkable — I wish all agencies worked how Invesp does.”
Rosemary Kelly,
Director of Audience DevelopmentTHE RESULTS
Our CRO team’s main aim was to increase conversions on the MIT site and train their team on how to run conversion projects, and show them the areas they’d need to continue testing in the future.
“Invesp highlighted some unique areas for us to test. The team did a great job investigating areas of the website that we could optimize. They were great at providing us upfront facts and goals for every test, big and small.”